About ROTR Online Food Delivery and Food Ordering
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In what areas can I get restaurant food delivery? |
| Restaurants on the Run offers restaurant food delivery throughout Orange County, San Diego, Los Angeles, the Inland Empire, San Francisco and Las Vegas, NV! Click here to see a list of all the restaurant food delivery & catering areas! |
When can I get restaurant food delivery & catering? |
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| BREAKFAST |
Monday-Friday |
7:00am – 10:00am |
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Breakfast requires prior day notice, $100 food minimum and 18% gratuity for your mobile server. |
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| LUNCH |
Monday-Friday |
11:00am – 2:00pm |
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| DINNER |
Monday-Thursday |
5:00pm – 8:00pm |
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Friday |
5:00pm – 8:30pm |
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*Saturday |
5:00pm – 8:30pm
(Available in Orange County Only) |
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*Sunday |
5:00pm – 8:00pm
(Available in Orange County Only) |
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| WEEKEND Catering! |
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Saturday |
7:00am – 8:30pm |
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Sunday |
7:00am – 8:00pm |
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*Breakfast, Lunch, and Dinner drop-off catering and food delivery is available when placed by 5:00pm Friday with a $100 minimum food order and 18% gratuity for your mobile server. |
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Plan ahead and let us handle your food for weekend trainings, parties, meetings, and events with quality restaurant food sure to please any crowd! | |
What is the average restaurant delivery time? |
The average restaurant delivery time varies based on volume and time of the day. We usually quote between 60 to 90 minutes to allow for possible incidental delays like heavy traffic, long preparation times in busy restaurants, and poor weather.
We strongly recommend Lunch food delivery reservations between 11:30 –12:30 be made the prior day, as that time period gets booked quickly. We also suggest planning ahead, if at all possible, to guarantee your delivery time, especially for large orders. |
What is the restaurant delivery charge and food order minimum? |
| The restaurant delivery charge is $9.99 for Corporate, Residential and Hotel deliveries, no matter how big your order is, that’s it! There is a minimum food order of $20. Certain restaurants may require higher delivery minimums based on your location from the restaurant. |
Can I order food delivery from multiple restaurants? |
| Yes, you can order food delivery from more than one restaurant, especially for large catering orders where you need multiple types of food, but we do require that you meet the minimum order and pay the normal delivery charge for each restaurant you order from. |
What are my payment options when I get food delivered? |
Corporate: Cash, Credit Card, Company Check (company check address must match delivery address), House Account, and Gift Certificates.
Residence/Hotel: Cash, Credit Card, and Gift Certificates.
Visa, Mastercard, American Express, Discover, and Diners Club Credit Cards are accepted. All prices do reflect a 3.99% cash discount. We do not accept personal checks or gift card credit cards. |
Can I sign up for a Corporate House Account? |
| Yes, our accounting department is available to sign up corporate house accounts by simply calling (949) 951-2500, x3215 or Toll Free at (800) 510-3663, x3215 during normal business hours Monday-Friday. |
Why can't I choose a restaurant or specific date and time for food delivery? |
| The restaurant delivery time and date requested may not match with the available restaurant delivery hours, or the restaurant may be placed on a temporary vacation which means the restaurant is not currently offering food delivery orders via ROTR. It is also possible that you are requesting a restaurant delivery date and time that cannot be met by our service or restaurants. If there is a restaurant and/or food delivery time, that is not being accepted when you are ordering online, please contact a customer service representative at (800) 510-3663 option 2. |
How do I know if my online food order was placed? |
Login and go to your "My Account" section and then click the "Order History" button to see the status of all current and past restaurant food deliveries you have placed. Also, with every food delivery you place online, you will receive an automated e-mail confirmation to the e-mail address you log in with. If an e-mail is not received, please call (800) 510-3663, press option 2 (customer service) and provide your e-mail address to verify the order being placed.
If this was your first online restaurant delivery order with our service, and you do not receive a phone call or voicemail message from ROTR to confirm your order, it is possible that the order had to be cancelled due to an invalid phone number or suspicious delivery address. If you did not receive a phone call from ROTR on the date of your delivery for your first online order, please contact us immediately. |
How do I add-on to my restaurant food delivery order? |
| After a food delivery order has been placed online you can add-on to the order through the website for up to 2 hours before the food delivery time. To do so, login to your "My Account" page and select the Edit/Duplicate button. If the button is not available, please contact customer service at (800) 510-3663, option 2 for any item add-ons or deletions. |
How do I cancel a restaurant food delivery order? |
| Call (800) 510-3663 and press option 2 for customer service. Please have your invoice number available. Cancellations must be done at least 2 hours prior to the delivery time and will require restaurant approval if 2 hours notice is not provided for the cancellation. If a restaurant has already prepared food items, you will not be allowed to cancel items that have already been prepared by the restaurant. Because of email delays, please do not email cancellation requests. |
Do I have to place my restaurant food delivery order on the Internet or can I call my food delivery order in? |
No, you don’t have to place your restaurant food delivery order online. Restaurants on the Run customer service representatives are available 8am – 8:30pm Mon - Fri and 3:30p – 8:30p Sat – Sun PST.
Call (949) 951-2500 or Toll Free (800) 510-FOOD |
Is placing my restaurant food delivery order online safe? |
| Yes, Restaurants on the Run has taken your security and privacy very seriously and has taken all necessary precautions to receive and store your data securely. We use Thawte security on all payment/personal information pages that is date stamped to verify security. |
Who gets the gratuity when I order restaurant food delivery from ROTR? |
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100% of your gratuity goes directly to your mobile server. Mobile servers are contracted and use their own transportation/gas and work hard to make sure that your restaurant food is delivered on-time and accurate. A 15% minimum gratuity for the services provided is required on all food deliveries. The gratuity is calculated on restaurant food total, beverages/catering accessories ordered, restaurant delivery fee and cash adjustment (if necessary). Since the tip is mandatory, the tip is considered to be a taxable item, so please note that the tax will increase based upon the selected tip amount applied to the food delivery order. Breakfast and non-standard food delivery times require an 18% gratuity.
Gratuity for out of Area Restaurant Food Deliveries: Out of area restaurant food deliveries, are subject to an additional tip charge based upon the distance from the selected restaurant to the desired out-of-area delivery location.
Tax-Exempt Customers: If your organization has documentation stating that they are tax-exempt, please contact our call center for further details for processing your tax-exempt orders. |
What is the Cash Adj. fee on my restaurant delivery invoice? |
| All of our prices reflect a 3.99% cash discount. When a food delivery order is not paid for with cash, the 3.99% is added back on the order and is reflected as a Cash Adj. Fee. This policy is to encourage cash payments for orders because the processing and credit card payment receiving system, can take up to 5 – 7 business days whereas cash is an immediate payment. |
Rewards Back to Top
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Does it cost anything to be a part of the ROTR Rewards Program? |
| No Costs, No Cards, No Coupons...You earn points towards fabulous prizes and vacations with every restaurant food delivery! All you have to do is login to the Rewards Program (see below)! |
How do I sign up for Restaurants on the Run rewards? |
| If you have ordered food delivery online from Restaurants on the Run, simply go to http://ROTR.com/rewards, login with your e-mail/password and you are earning points with your next restaurant food delivery! New online customers, simply go to our homepage at www.ROTR.com and click the Register link, fill out the brief information request with the Rewards Program box checked and you are earning points with your very next restaurant food delivery order! |
Must I have a restaurant food delivery online account to be a part of Rewards Program? |
| Yes, Restaurants on the Run Rewards is all done online with your online ordering rewards account. You can still place your restaurant food delivery & catering orders by phone and earn points! Keeping track of it all online, lets you view and control your points 24 hours a day - 7 days a week! |
How many points do I earn for every dollar I spend on food delivery & catering? |
The basic ratio is for every $1 you spend ordering restaurant delivery online you earn 20 points and for every $1 you spend ordering food delivery on the phone you earn 10 points. Points are awarded for every dollar spent on food, beverages, delivery fee, and adjustments. All points are pending until your restaurant delivery is completed.
There will also be double point days, triple point days and other promotions constantly going on to earn you even more points when you order restaurant delivery from Restaurants on the Run! Refer a Friend to order food delivery and earn up to 150,000 rewards points! |
What are the rewards? |
| Some of the rewards include Gift Certificates, iPOD MP3 Players, Digital Cameras, Vacation Packages, Plasma Televisions and new prizes are being added regularly! Other prizes may also be available based on your location. |
How do I redeem my points? |
| It's easy, simply go to www.ROTR.com/rewards, enter your e-mail/password, view the available prizes and click on the redeem points button next to the prize you wish to redeem within your point balance. That's it! From your online rewards account you can also view your qualifying restaurant delivery order history, accumulated points, spent points, prizes and your current rewards points balance. |
How long will it take to receive my reward? |
| Typically, it will take 2-3 weeks to receive your reward. Gift cards and small items will usually take 2 weeks, while magazine subscriptions may take up to 8 weeks for your first issue to arrive based on their circulation cycle. |
Can I receive points for restaurant food deliveries I've placed in the past? |
| No, points are only added to your account for restaurant food deliveries made after you have been enrolled. If you are unsure whether you are enrolled or not, please login with your e-mail/password combination at www.ROTR.com/rewards to view your current balance and past rewards history. |
How long are the rewards good for? |
| Currently, your rewards points are good for 2 years. If your account becomes inactive or points are not redeemed after 2 years, Restaurants on the Run reserves the right to cancel your points. Please see terms and conditions for more information. |
What if I still have questions? |
| If you still have questions, you may e-mail the Rewards Department at rewards@rotr.com |
Request a Restaurant Catering Menu Guide or Restaurant for Delivery Back to Top
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How do I request a restaurant catering menu guide to be mailed to me? |
| To request your area’s restaurant delivery menu guide and/or catering guide, click here to fill out our easy online request form and your guides will be mailed to you within the week! |
How do I request my favorite restaurant for delivery? |
| To request your favorite restaurant in your area for delivery, click here to link to our online request form! |
Billing and Gift Certificates Back to Top
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Why is my credit card statement showing that I am being charged more than I signed for and more than the ROTR invoice states? |
| All credit card transactions receive a pre-authorization for an additional 10% in the event any additions are made on the order. The pre-authorization will be removed within 2 – 3 business days and the final charge will be processed for the amount on the invoice or for the amount the customer signed for at the time of delivery. If the pre-authorization amount causes any problems for you, please contact your financial provider for further assistance. |
Does my credit card need to be present at the time of the food delivery? |
| Yes. ROTR requires that a customer must provide the credit card at the time of the food delivery for an imprint and signature from the credit card holder. This credit card imprint policy is in place for the protection of credit card holders/owners and is a requirement of ROTR’s credit card processing company. If the credit card can not be present at the time of delivery, please contact us at (800) 510-3663 so that we can instruct you how to fax a credit card authorization form to ROTR. |
How do I purchase food as a gift for another party, and I will not be at the food delivery location to provide my credit card? |
| Please call (800) 510-3663 option 2 for customer service, and have your invoice number ready. Keep in mind that a working fax machine is required to complete the payment authorization process for gift orders. ROTR will send an authorization form to be filled out and signed and then faxed to (949) 951-7700. This will prevent the driver from collecting cash or an alternate payment method from the recipient. If this situation is going to be a recurring event, we recommended that you purchase gift certificates for the payment of gift orders. |
How do I purchase gift certificates? |
| You can now purchase gift certificates online to send by e-mail, mail or FedEx by clicking here or you can call toll free (800) 510-3663, x3211 and leave a message. You will receive a call within 24 hours to verify your gift certificate order and schedule a delivery date. |
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